This plan provides FULL SUPPORT: managed services, help desk, and on-site support.
What VIP Platinum Plan Includes:
All Monitoring and Security Services Offered with Navtech Connection + Unlimited Help Desk and ALL Other Support Services Offered with the VIP Gold Plan +
- Unlimited technical support
- Emergency service available for all service questions and problems: 24/7
- Hardware maintenance and repairs on-site by a qualified technician
- Quarterly on-site network health review
- Dedicated service team for each account
- All warranty issues and interactions with vendors